FAQ

IB8.asia is safe, secured, regulated and licensed by Philippine Amusement and Gaming Corporation (PAGCOR). Offering distinguish and prominent state-of-the-art Live Dealer Casino, Sports, Slot and many more. You will discover real exciting gaming leisure with attractive promotions, bonuses, highest rebates and loyalty program.

For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 6 to 20 alphanumeric.

If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat or email us at player.engagement.ib8@gmail.com.

Our site is developed with your personal privacy and security as our primary concern. IB8 is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

IB8 reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.

Rebates is entitled for all IB8’s members based on their daily / weekly total amount wagered in Live Dealer Casino, Sports, and Slots selected games only.

Rebate will be calculated based on the Promotion entitlement for each product that is eligible for the member.

Slot: Cut-off of daily calculation of stake is every day from 00:00 to same day 23:59(GMT+7)

Sportsbook: Cut off of weekly calculation of stake is every week from Monday 00:00 to Sunday 23:59(GMT+7)

Rebate promotions come with x1 rollover requirement.You may fulfill the rollover requirement before withdraw the Rebates or continue to enjoy our games.

Kindly log into IB8 and proceed to Account History – Rebate History. There will be a remark that indicates the cash rebates with amount.

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

Know Your Customer (KYC) refers to the due diligence activities that IB8 as a regulated business must perform to provide services to you. It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. KYC procedures are required to establish certain information about our members for compliance with the relevant legislations and to ensure probity of IB8 members and their activities with us.

IB8 is fully licensed and regulated by the Philippine Amusement and Gaming Corporation. As part of our due diligence to satisfy regulatory requirements, we are required to verify the identity of our members.

To fulfill the necessary KYC verification process, we will require our members to provide us with a copy of certain valid identification documents. This request will be communicated to you via your email address registered with IB8. Please note that you will require access to a scanner or camera for your submission of the required documents through [Player Center] We may contact you via your registered telephone details to further facilitate the verification process, where necessary.

Acceptable forms of identification include a photo in the document (within valid period), such as government issued identity cards, passports, driver’s license, vehicle license, etc. Acceptable proof of residence includes a bank/credit card bill within 90 days or utility bill, mobile phone bill, etc. If we cannot verify a member’s age, identity or place of residence, the account can be suspended and deducted for payments until the member provides valid information. Notwithstanding the above, IB8 reserves the right to perform KYC verifications on any of our members as and when we deem necessary or appropriate.

Provided full and complete documents are received, we shall take no more than 72 hours upon the receipt of your document(s) to complete the verification process. Under certain circumstances, however, longer processing time may be required. In any event, we will endeavor to complete the verification process within the shortest possible time frame.

If you continue to experience problems, please contact IB8 Customer Service Live Chat or email to player.engagement.ib8@gmail.com if we can be any of assistance 24/7.